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Refund Policy for Watch 4K IPTV

At Watch 4K IPTV, we are committed to providing our customers with state-of-the-art digital entertainment experiences. We understand that sometimes, our services might not meet your expectations. Hence, we have designed a fair and transparent refund policy to protect your interests.

Eligibility for and Terms of Refund

Different refund policies are associated with different IPTV packages. Here’s a rundown:

  • For BETTER package: Part-refunds are acceptable within 28 days of purchase.
  • For FASTER package: Refunds are not applicable. We recommend trying the server once or twice before purchasing.
  • For STRONGER package: Part-refunds can be claimed within 7 days of purchase.

Please keep in mind that a valid proof of purchase, such as a transaction receipt or order confirmation, is mandatory to process any refunds. Additionally, you must clearly explain the reasoning behind the refund request.

Refund Process

If you meet the eligibility criteria, proceed with the following steps:

  1. Email us at [email protected] or WhatsApp us at +212776797349 specifying your order details and refund reasoning.
  2. We review your request, verifying it against our refund policy.
  3. If approved, a partial refund process initiates through the original payment mode.

Please note that refunds can take up to 5 business days to reflect in your account and this process depends on your payment provider.

Exceptions to the Refund Policy

The refund policy does not apply to:

  • Subscription services that are activated or utilized.
  • Services that are manipulated, modified, or misused.
  • Products or services which are suspended or terminated due to violation of our terms of service.
  • Customized or personalized products or services.

Additionally, after requesting a refund, you will not be able to subscribe to our services in the future.

Try Before Purchase

We highly recommend trying out our servers prior to purchasing a package to ensure it fits your needs. You are invited to test each server at least once or twice before going ahead with a purchase decision.

Customer Support and Technical Issues

If you’re facing technical issues with any of our products, feel free to reach us at [email protected] or speak to us directly on WhatsApp: +212776797349. Our dedicated team is always ready to assist you and find a satisfactory solution.

Please note that this refund policy may undergo changes without prior notification. We reserve the right to deny refund requests that do not meet the above-specified conditions or are made outside the stipulated timeframe.

Contact Us

If you require further clarification or have any enquiries regarding our refund policy, don’t hesitate to get in touch with us. Our customer service is happy to guide you through any uncertainties.

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